Privacy Policy

Information we collect

Depending on how you use the website, we may collect:

• Contact information, such as your name and email address, when you request a guide, contact us, create an account, or inquire about tutoring.
• Learning information you choose to provide, such as English level, goals, assessment responses, scores, and preferred tutoring format.
• Purchase information, including the product purchased, transaction status, amount, and the email used at checkout. Team Tutor Plus does not receive or store your complete payment-card number.
• Booking information you submit through our scheduling provider.
• Basic technical and security information, such as browser or device details, IP address, timestamps, and authentication cookies or similar technologies needed to operate and protect the website.

How we use information

We use personal information to:

• Provide tutoring, assessments, resources, and customer support.
• Process purchases and provide secure digital downloads.
• Schedule sessions and communicate about appointments.
• Send English-learning tips and updates when you have affirmatively requested them.
• Maintain accounts, prevent fraud, and secure the website.
• Comply with legal, accounting, and regulatory obligations.

Email choices

When you request the free pronunciation guide, the website asks for your permission before saving your email for occasional learning tips and updates. You may withdraw that permission at any time by emailing us at info@teamtutorplusllc.com. Service-related messages about purchases or appointments are separate from optional marketing messages.

How we disclose information

We may provide information to service providers that help operate the business, including website hosting and database providers, payment processors, scheduling providers, assessment platforms, email providers, security providers, and professional advisers. These providers process information under their own terms and privacy policies where applicable.

Our current services may include Railway for website hosting, Stripe for payments, Cal.com for booking, Involve.me for assessments, Cloudflare for domain and security services, and Proton for business email. We may also disclose information when required by law, to protect rights and safety, or as part of a business transfer.

We do not sell personal information or share it for cross-context behavioral advertising.

Children's privacy

Our children's resources and tutoring services are intended to be selected and managed by a parent or legal guardian. Children under 13 must not submit personal information, create an account, join the email list, make a purchase, or book a session themselves. A parent or guardian should provide their own contact and payment information and supervise the child's participation.

We do not knowingly collect personal information directly from a child under 13 without appropriate parental involvement and consent. If you believe a child has provided information directly, contact us so we can review and delete it as appropriate.

Data retention and security

We retain information for as long as reasonably necessary to provide services, keep required business and transaction records, resolve disputes, enforce agreements, and meet legal obligations. We use reasonable administrative and technical safeguards, but no online system can be guaranteed completely secure.

Your choices and privacy requests

You may ask to access, correct, or delete personal information we hold about you, or object to certain uses. Rights vary by location and may be subject to legal exceptions. We may need to verify your identity before completing a request. We will not discriminate against you for making a privacy request.

Submit a request through our Contact page or email info@teamtutorplusllc.com.

International users

Team Tutor Plus is based in the United States. If you use the website from another country, your information may be processed in the United States or other locations where our service providers operate.

Changes to this policy

We may update this policy as our services or legal obligations change. The effective date at the top will show when the policy was last revised. Material changes may also be communicated through the website or by email when appropriate.

Contact us

Questions or privacy requests may be sent to Team Tutor Plus LLC at info@teamtutorplusllc.com.